INTRODUCTION
Suburb Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your information when you interact with us.
2. WHAT INFORMATION WE COLLECT
We may collect personal information including:
Full name
Phone number
Email address
Property address
Details about your requested service
Any additional information you provide to us
We only collect information that is necessary to provide our services.
3. HOW WE COLLECT YOUR INFORMATION
We collect your information when you:
Submit a form on our website
Request a quote
Contact us via phone, SMS, or email
Interact with us through social media
Engage us for a service
4. WHY WE COLLECT YOUR INFORMATION
We use your information to:
Provide quotes and respond to enquiries
Schedule and complete services
Communicate with you about your job
Send invoices and process payments
Improve our services and customer experience
We only use your information for purposes directly related to our business.
5. SHARING YOUR INFORMATION
We may share your information where necessary, including:
With trusted contractors or service providers to complete your requested service
With businesses in our network when referring your job
With third-party platforms used to operate our business (e.g. booking, payments, or website tools)
We only share information required to complete the service and work with parties we trust.
6. DATA STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your information may be stored:
On secure digital systems
With trusted third-party providers
While we take precautions, no system is completely secure.
7. ACCESS AND CORRECTION
You may request access to the personal information we hold about you or ask us to correct it.
To do so, contact us using the details below.
8. COOKIES AND WEBSITE DATA
Our website may use cookies or analytics tools to:
Understand how visitors use our site
Improve website performance
This data does not personally identify you.
9. OVERSEAS DISCLOSURE
Some of the third-party services we use may store data outside Australia.
By using our services, you acknowledge that your information may be transferred overseas where necessary.
10. MARKETING
We may occasionally send updates or promotions.
You can opt out at any time by contacting us or unsubscribing.
11. COMPLAINTS
If you have any concerns about how your information is handled, please contact us and we will respond as soon as possible.